1. Acceptance of Terms
By accessing or using the Service you confirm that you are at least 18 years old, that you have legal capacity to enter into this agreement, and that you have read, understood, and accept these Terms in full.
If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
2. Description of the Service
RunGrid is a multi-tenant software-as-a-service platform that helps small and medium businesses manage accounting, cash flow, invoicing, projects, and related operations.
The Service is provided on a subscription basis and may include third-party integrations (such as bank connectivity, payment processing, and AI services) governed by the third parties' own terms.
3. Eligibility
You must be 18 years of age or older and able to form a legally binding contract.
The Service is not available to individuals or entities barred from receiving services under U.S., E.U., or applicable local sanctions laws.
4. Account Registration and Security
You agree to provide accurate, current, and complete information during registration and to keep that information up to date.
You are responsible for safeguarding your account credentials and for all activities that occur under your account. Notify us immediately at info@tmadvisorsgroup.com of any suspected unauthorized access.
We may suspend or terminate accounts that violate these Terms, that present a security risk, or that remain inactive for an extended period.
5. Subscription Plans, Free Trial, and Billing
The Service is offered in tiered subscription plans listed at /pricing. Pricing, features, and limits per tier may be updated from time to time; changes apply at the start of your next billing cycle.
New subscriptions include a 15-day free trial. To start the trial you must provide a valid payment method. We do not charge during the trial.
On the day immediately following the end of the trial we will charge the payment method you provided for the first billing period of the plan you selected. Subsequent charges occur on a recurring monthly or annual cycle depending on your selection.
By providing a payment method and starting a trial, you authorize us (and our payment processor, Stripe) to charge that method on a recurring basis until you cancel.
PHONE LINE DURING THE TRIAL. You may set up a business phone line (a telephone number with carrier registration for calls and text messages) during the free trial. The carriers charge us for that line the moment it is created. If you set up a line during the trial and then cancel, or let the trial end without subscribing, you authorize us to charge the payment method on file a one-time line activation fee of US$29, which covers those carrier costs; the line is released at that point. If you subscribe, the line activation is included in your plan and nothing is charged for it. This is stated on the screen where the line is bought.
If a charge fails, we may retry the charge and may suspend or terminate access until payment is completed. We may charge applicable taxes where required.
Plan changes (upgrade or downgrade) take effect immediately for upgrades (prorated) and at the next billing cycle for downgrades.
USAGE ALLOWANCES AND ADDITIONAL CHARGES. Each plan includes a monthly allowance for the metered features of the Service: assistant questions, AI transaction categorization, AI-built estimates, virtual assistant minutes, marketing emails sent, images generated by AI, and delivery tasks created in the Deliveries module. The allowances for your plan are stated at /pricing and are shown, together with your current consumption, at Settings → Usage inside the application.
If you exceed an allowance in a calendar month, the Service continues to work and the excess is charged in blocks. Each block has a fixed size and a fixed price, both stated at /pricing and on the usage screen; only whole blocks are charged, and only for the meters actually exceeded. Blocks are charged to the payment method on file, on the subscription that covers the company, and appear as separate line items. Unused allowance does not carry over to the following month.
Marketing email frequency is capped rather than metered. Each plan permits a maximum number of campaigns per month, and a maximum of two campaigns in any seven-day period applies to every plan. These caps protect the sending reputation shared by all customers of the Service and CANNOT be lifted by paying additional charges. The number of emails within those campaigns is metered and billable as described above.
Where several companies are covered by one subscription, allowances are pooled across those companies and any excess is charged once, to the company that holds the subscription.
DELIVERIES MODULE. A delivery task is one pickup or one dropoff created in the Deliveries module, by any method (dashboard, map, import, clone or API). Tasks are counted when created, whether or not they are later completed or deleted, because their cost (address geocoding, routing and mapping through Google Maps Platform) is incurred at creation and start. Text messages sent to recipients through the module use the telephone number and carrier registration of your company and are subject to the same conditions as the virtual assistant's messaging. Driver location is collected only while a driver has set themselves on duty in the application, is used to dispatch and to inform recipients, and is retained with the task record; you are responsible for informing your drivers and for complying with the laws that apply to employee location tracking in your jurisdiction. Recipient tracking pages and text messages are sent on your behalf and in your company's name; you are responsible for obtaining any consent the recipient's jurisdiction requires.
6. Cancellation
You may cancel your subscription at any time from Settings → Billing or by contacting info@tmadvisorsgroup.com.
Cancellation takes effect at the end of the current paid billing period. You retain access to the Service until that date.
We do not provide refunds for partial months or unused periods.
See our Cancellation Policy at /cancellation for additional details about data retention, export, and re-subscription.
7. Acceptable Use
You agree not to use the Service to: (a) violate any law or regulation; (b) infringe intellectual property or privacy rights of others; (c) upload malware or harmful code; (d) attempt to gain unauthorized access to any part of the Service; (e) reverse engineer or extract source code from the Service; (f) resell, sublicense, or commercially exploit the Service without our written consent; (g) use the Service to send unsolicited communications.
We may suspend access immediately and without notice for violations of acceptable use that present a risk to the Service or to other users.
8. Your Content and Data
You retain all rights to the data and content you upload to the Service ("Customer Data").
You grant us a worldwide, royalty-free license to host, process, and display Customer Data solely for the purpose of providing and improving the Service.
You are responsible for the legality and accuracy of Customer Data. You represent and warrant that you have the right to upload it and that it does not infringe third-party rights.
We do not sell Customer Data. We may aggregate and anonymize data for product analytics and benchmarking, in a form that does not identify you or your customers.
9. Intellectual Property
The Service, including its software, design, trademarks, and content (excluding Customer Data), is the exclusive property of TM Advisors Group and is protected by copyright, trademark, and other laws.
These Terms do not grant you any right or license to our intellectual property other than the limited right to use the Service in accordance with these Terms.
10. Third-Party Services
The Service integrates with third-party providers including but not limited to: Supabase (hosting, database, authentication), Stripe (payment processing), Plaid (bank connectivity), Anthropic (AI processing), Resend (email delivery), Vercel (web hosting), and Google (OAuth and analytics).
Your use of these integrations may be subject to the respective third party's terms and privacy policies. We are not responsible for the acts or omissions of third parties.
11. Service Availability and Modifications
We will make commercially reasonable efforts to make the Service available 24/7. We do not, however, guarantee uninterrupted service and may perform maintenance, updates, or changes from time to time.
We may modify, suspend, or discontinue any part of the Service at any time with or without notice. For material changes that adversely affect existing paid customers, we will provide at least 30 days' notice when reasonably possible.
12. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA OR INFORMATION PROVIDED THROUGH THE SERVICE WILL BE ACCURATE OR RELIABLE.
RunGrid IS NOT A SUBSTITUTE FOR A QUALIFIED ACCOUNTANT, TAX ADVISOR, OR LEGAL COUNSEL. INFORMATION GENERATED BY THE SERVICE (INCLUDING AI-GENERATED CATEGORIZATIONS AND SUGGESTIONS) IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND MUST BE INDEPENDENTLY REVIEWED BEFORE BEING RELIED UPON FOR FINANCIAL OR LEGAL DECISIONS.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL TM ADVISORS GROUP, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE.
OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.
14. Indemnification
You agree to defend, indemnify, and hold harmless TM Advisors Group from any third-party claims, damages, or expenses arising from (a) your use of the Service in violation of these Terms, (b) your Customer Data, or (c) your violation of any law or third-party right.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of laws principles.
Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, the dispute shall be submitted to binding arbitration in Broward County, Florida, under the rules of the American Arbitration Association.
Notwithstanding the foregoing, either party may seek injunctive relief in a court of competent jurisdiction for intellectual property or confidentiality matters.
16. Changes to These Terms
We may update these Terms from time to time. For material changes we will notify active customers at least 30 days in advance via email and an in-app banner.
Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.
17. Termination
These Terms remain in effect until terminated. You may terminate at any time by canceling your subscription and ceasing use of the Service.
We may terminate or suspend your access at any time for material breach of these Terms, for non-payment, or as required by law. Upon termination, your right to access the Service ends immediately.
Provisions that by their nature should survive termination (including IP, Liability, Indemnification, and Governing Law) survive.
18. Contact
For questions about these Terms, contact info@tmadvisorsgroup.com. For general support, contact info@tmadvisorsgroup.com.
19. Text Messaging (SMS) Terms
Program. Businesses using RunGrid ("the Business") may send text messages to their customers from a business phone number provided through the Service. Messages are transactional and conversational: appointment confirmations and reminders, order and pickup notices, invoice and receipt links, replies to customers who text the Business, and — where a customer has separately and explicitly opted in — promotional messages from that Business. RunGrid itself does not send marketing texts.
Consent. You will only receive text messages from a Business after you give it your mobile number and agree to receive texts: in person or by phone, by ticking an unchecked consent box on a booking, order or application page, or by texting START to the Business's number. Consent to receive text messages is not a condition of purchasing any goods or services.
Frequency and cost. Message frequency varies. Message and data rates may apply. Contact your wireless carrier for details about your plan.
Opting out. You can cancel at any time by replying STOP to any message. After you send STOP, you will receive one final message confirming that you have been unsubscribed and no further messages will be sent unless you opt in again by texting START. Replying STOP to one Business does not affect messages you agreed to receive from another Business.
Help. Reply HELP to any message for assistance, or contact the Business directly using the contact details on its page. For platform support, write to info@tmadvisorsgroup.com.
Privacy. Mobile numbers and text messaging opt-in data and consent are not shared with, sold to, or bought from third parties or affiliates for marketing or promotional purposes. See Section 15 of our Privacy Policy.
Carriers. Wireless carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to the effective transmission from your network operator and processing by your mobile device.
20. Payment Processing for Your Customers
The Service lets you accept card payments from your own customers (invoices, payment links, memberships, point of sale and online orders). Those payments are processed by Stripe through a Stripe account opened in your business's name and connected to the Service; the money is deposited by Stripe in the bank account you register there. RunGrid never holds your customers' funds and never sees card numbers.
FEES. Two fees are deducted from each successful payment before the net amount is deposited: (a) Stripe's processing fee, at the rate Stripe publishes for your country and payment method — currently 2.9% + US$0.30 per successful card payment in the United States, and higher for international or manually entered cards; and (b) a RunGrid platform fee, currently 0.40% of the payment amount. Together these are approximately 3.3% + US$0.30 per card payment. Refunds return the full amount to your customer; Stripe's fee on the original payment is not returned. Disputed payments (chargebacks) carry the fee Stripe publishes for disputes.
Both fees are recorded automatically in your books as a "Payment processing fees" expense, so what your customer paid, what it cost and what reached your bank are all in your accounting without your doing anything.
We may change the RunGrid platform fee with at least thirty (30) days' notice by email to the company's contact address. Stripe's fees are set by Stripe and may change under Stripe's own terms. By connecting a payment account you accept these fees; connecting is optional and the rest of the Service works without it.