Switch it on
1.Point of sale → Settings → Waitlist: turn on Waitlist at the host stand. Leave Guests can join from a QR at the door on if you want a QR outside.
2.The texts leave from your business line, so you need a phone number (Settings → Phone number) and, in the US, the texting registration approved. Each text counts against your plan's texts.
At the host stand
1.On the terminal, press ⏳ Waitlist.
2.Add the party: name, mobile (optional), how many, and the wait you are quoting. The quote is pre-filled from who is already waiting. Press Add to the list — the guest gets a text right away.
3.When a table frees up, press 🔔 Table ready. The guest gets the second text and the row turns green; after the grace period it turns red and offers No-show.
4.Press 🪑 Seat and pick the table. The check opens on that table with the party's name and the number of guests.
5.+5 adds five minutes to the quote and texts the guest an update. ✕ Gone removes a party that left.
A guest who texts LEAVE (or SALIR) comes off the list on their own. Replies land in Messages like any other text.
The QR at the door
Print it from Floor → Print QR codes. Guests scan it, type their name, mobile and party size, and see their place in line update on their phone. The same link is in the text they receive.
The texts
Change the wording under Settings → Waitlist. Placeholders fill themselves: `{name}`, `{business}`, `{size}`, `{minutes}`, `{grace}`, `{link}`.
Reports
The Reports tab shows parties, how many were seated, no-shows, walk-aways, the average wait and the average quote for the period.